These Terms apply to the VERQENA website as it currently operates, including public pages, customer accounts, self-service checkout, annual subscriptions, prepaid multi-year training purchases, seat-management flows, connected training services, and related learning records. Additional terms displayed during checkout or contained in an accepted written customer agreement may also apply.
1. Acceptance of these Terms
By accessing or using VERQENA, creating an account, or purchasing a VERQENA service, you agree to these Terms & Conditions and acknowledge the Privacy Policy. If you do not agree, please do not use the service.
If you use VERQENA on behalf of a company or other organization, you represent that you are authorized to act for that organization in connection with your use or purchase.
2. VERQENA services and availability
VERQENA provides employee training, awareness content, training-management functionality, administrative tools, and related services. Depending on the product, functionality may include employee enrollment, course assignments, lesson delivery, quizzes and knowledge checks, training progress, completion records, Company Administrator functionality, subscription management, and other training-related features.
Not every course, feature, or training category described on the website is necessarily available for immediate purchase or enrollment. Customers should rely on the availability and pricing shown on the applicable product or Pricing page at the time of purchase.
Features and courses may be added, modified, replaced, or discontinued over time, subject to applicable customer agreements and law.
3. Accounts and Company Administrators
Certain VERQENA services require an account. You agree to provide accurate account information, maintain appropriate security for your credentials, promptly update material account information, use the account only as authorized, and notify VERQENA if you become aware of unauthorized use.
Organizations may designate Company Administrators. Depending on permissions, Company Administrators may be able to manage the organization account, purchase or manage seats, add or remove employees, assign training, review employee training activity, view completion and quiz information, and perform other administrative functions. The customer organization is responsible for determining who should receive administrator access.
4. Orders, pricing, and payment
Prices, seat quantities, billing periods, taxes, discounts, and applicable product terms are displayed during the purchasing process. The total amount shown during Checkout before an order is placed controls the applicable online order, subject to correction of obvious technical or pricing errors.
VERQENA may use graduated or volume-based seat pricing. Different pricing may apply to different seat bands, products, custom arrangements, or future services.
Payments may be processed through third-party payment providers, including Stripe-supported payment methods made available at checkout. By submitting a payment, you authorize the applicable charges shown during Checkout and the processing of information necessary to complete the transaction.
5. Access terms, automatic renewal, prepaid plans, and added seats
VERQENA may offer a choice of one-, two-, or three-year access terms. The selected term, amount due at checkout, and renewal or no-renewal behavior are displayed before the order is placed.
One-year plan. Unless checkout expressly states otherwise, the one-year option is an annual subscription that renews automatically every 12 months until canceled. A saved payment method may be used for renewal. The renewal amount may reflect the then-current applicable seat count, pricing, taxes, discounts, credits, or other amounts shown in the subscription or renewal flow, subject to applicable law and any separate customer agreement.
Two- and three-year plans. The two- and three-year options are prepaid in full at checkout. They do not renew automatically. Access begins after successful payment and ends at the conclusion of the selected paid term unless the customer purchases a new term or enters a separate written agreement with VERQENA.
Multi-year savings are calculated from the applicable annual seat price. Where graduated seat pricing applies, the annual graduated total is calculated first and the disclosed multi-year discount is then applied.
Customers may be able to purchase additional seats during an active paid term. Where VERQENA displays a prorated amount, additional seats may be charged based on the remaining portion of the existing paid term. Adding seats does not change the existing renewal date for an annual plan or the existing expiration date for a prepaid plan.
6. Cancellations, expiration, and refunds
For an auto-renewing one-year plan, a self-service cancellation or an accepted support request is intended to stop future automatic renewal. Cancellation does not normally end access before the conclusion of the current paid period.
Fixed two- and three-year prepaid plans do not have an automatic renewal to cancel. They remain available through their stated paid term and expire at the end of that term unless renewed through a new purchase or separate agreement.
Cancellation, non-renewal, or expiration does not by itself create a right to a refund of amounts already charged. Any refund eligibility depends on applicable law and any refund terms specifically presented for the order, subscription, prepaid term, or separate written customer agreement.
If you have a question about cancellation, renewal, expiration, or a charge, contact hello@verqena.com before the next scheduled renewal or term end when reasonably possible.
7. Taxes
Prices may exclude taxes unless Checkout states otherwise. Where VERQENA or a payment provider is required to collect sales tax or another applicable tax, that amount may be added to the transaction.
8. Training seats and authorized use
A purchased training seat is intended for the authorized learner to whom it is assigned. Customers may not resell, share, sublicense, or distribute training access except where VERQENA expressly permits it. Organizations are responsible for assigning training access only to authorized users.
9. Training and compliance disclaimer
VERQENA provides training and training-management tools. Training content is intended to support education, awareness, and organizational training programs.
Unless expressly stated otherwise in a written agreement, VERQENA training is not legal, tax, medical, regulatory, safety-engineering, or other professional advice. Completion of a VERQENA course does not by itself guarantee compliance with every legal, regulatory, contractual, insurance, accreditation, industry, or employer requirement.
Organizations remain responsible for determining which laws apply to them, which employees require training, how frequently training must occur, whether additional policies or instruction are required, what records must be retained, and whether a particular VERQENA course satisfies the organization’s specific obligations.
10. Acceptable use
You may not use VERQENA to violate applicable law, gain unauthorized access to accounts or systems, interfere with platform security, introduce malware or malicious code, impersonate another person, submit fraudulent information, attack or overload the service, bypass access controls, improperly copy or distribute protected training content, or materially interfere with other users.
11. Intellectual property
The VERQENA name, branding, training content, text, graphics, videos, quizzes, course materials, design elements, and other original materials may be protected by copyright, trademark, or other intellectual-property laws.
Except as expressly authorized or permitted by law, customers and users may not reproduce, publish, sell, redistribute, sublicense, scrape, reverse engineer, or create unauthorized derivative works from protected VERQENA materials.
Nothing in these Terms restricts rights separately granted under an applicable open-source software license.
12. Customer content and employee information
Customers are responsible for information they submit or cause to be submitted to VERQENA and represent that they have the necessary authority or legal basis to provide employee information and use VERQENA for organizational training purposes.
VERQENA handles personal information as described in the Privacy Policy.
13. Third-party services
VERQENA may depend on third-party services for payment processing, hosting, security, email, authentication, digital wallets, embedded media, or other infrastructure. Third-party services may be governed by separate terms and privacy policies.
VERQENA is not responsible for every independent action, outage, policy, or service decision of an unaffiliated third-party provider.
14. Availability, changes, suspension, and termination
VERQENA may update, maintain, modify, or temporarily interrupt parts of the service. We do not guarantee uninterrupted availability at all times.
VERQENA may restrict or suspend access where reasonably necessary because of nonpayment, fraudulent activity, security risks, material violation of these Terms, unlawful use, or conduct that materially threatens VERQENA, customers, users, or systems. Where reasonably practicable, VERQENA may provide notice and an opportunity to resolve the issue.
15. Disclaimer of warranties
To the extent permitted by applicable law, VERQENA services are provided on an “as available” basis. VERQENA does not guarantee that every service will always be uninterrupted, every feature will be error-free, every course will satisfy every customer’s particular legal requirement, or use of VERQENA alone will ensure legal or regulatory compliance.
Nothing in these Terms excludes a warranty or right that cannot legally be excluded.
16. Limitation of liability
To the extent permitted by applicable law, VERQENA will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or services.
Any limitation applies only to the extent permitted by applicable law. Separate written customer agreements may provide different rights, remedies, or limitations.
17. Changes to these Terms
VERQENA may update these Terms as services, pricing, functionality, technology, or legal requirements change. The “Last updated” date will be revised when these Terms are materially updated.
Material changes affecting an active paid subscription will be handled in accordance with applicable law and any applicable customer agreement.
18. Contact VERQENA
Questions about these Terms, billing, or subscriptions may be sent to: