This policy covers the VERQENA public website, customer and learner accounts, online checkout, one-year subscription, prepaid multi-year purchase, and seat-management flows, connected training services, learning records, and communications. The exact information processed can vary by product, payment method, organization configuration, and third-party service settings.
1. Information we collect
The information we collect depends on how you interact with VERQENA.
Information you provide
We may collect information you provide when you contact VERQENA, request a demo, request pricing or other information, create or manage an account, purchase training, manage a subscription, add or invite employees, communicate with support, or otherwise use the platform. This may include:
- name;
- company or organization name;
- work email address and telephone number;
- billing and transaction-related information;
- account and administrative information;
- training interests and communications with VERQENA; and
- other information you voluntarily provide.
Please do not send Social Security numbers, medical records, passwords, or other highly sensitive information through a general contact form.
Employee and learner information
Organizations using VERQENA may provide information about employees or other authorized learners. Depending on the services being used, this may include:
- learner name and email address;
- organization or group affiliation;
- assigned courses and enrollment information;
- training progress and lesson completion;
- quiz, assessment, and knowledge-check results;
- completion status, timestamps, learning records, and certificates;
- assignment, due-date, and language-preference information; and
- other training activity necessary to provide the service.
2. Purchases, payment information, and subscriptions
VERQENA offers paid training through an online purchasing process. Checkout may be provided through WooCommerce and payment services enabled for the site, including Stripe-supported card and digital-wallet payment methods.
Depending on the payment method, a payment provider may collect information such as your name, email address, billing address, payment-card or wallet information, purchase amount, and transaction details. VERQENA may receive transaction status, amount, customer identifiers, subscription status, and limited payment-method details needed to administer the purchase. Payment credentials may be handled directly by the applicable payment provider.
VERQENA may maintain information necessary to administer one-year auto-renewing subscriptions, prepaid multi-year access terms, and purchased seats, including plan term, subscription or access status, renewal or expiration date, seat count, seat additions, prorated charges, transaction history, billing contact information, and identifiers associated with payment methods or orders.
3. Information collected automatically
When you use the website or platform, technical information may be collected automatically. This may include IP address, browser type, operating system, device information, pages visited, timestamps, referring pages, session information, authentication or security events, and other technical information needed to operate, secure, troubleshoot, and improve the service.
4. How we use information
VERQENA may use information to:
- operate and maintain the website and training platform;
- create and administer customer, company, administrator, and learner accounts;
- authenticate users and manage access;
- process purchases, subscriptions, renewals, and seat changes;
- assign training and display learner progress and results;
- maintain completion records and certificates;
- provide customer service and respond to inquiries;
- send operational and account-related communications;
- maintain security and detect or prevent fraud, abuse, or misuse;
- troubleshoot technical problems and improve the platform;
- comply with legal obligations; and
- protect the rights, safety, and security of VERQENA, customers, users, and others.
7. Company Administrator access
A customer organization may appoint one or more Company Administrators. Depending on permissions and the product in use, Company Administrators may be able to add or remove employees, assign courses, manage purchased seats, view training status and progress, review quiz or assessment results, and review completion records.
If your access to VERQENA is provided by your employer or another organization, that organization may independently determine how it uses training information available to its authorized administrators.
8. Data retention
VERQENA may retain information for as long as reasonably necessary to provide services, maintain training and completion records, administer accounts and subscriptions, maintain transaction and business records, respond to requests, resolve disputes, maintain security, enforce agreements, and comply with legal, accounting, tax, or regulatory obligations.
Retention periods may differ depending on the type of information and the reason it is maintained.
9. Security
VERQENA uses reasonable administrative and technical safeguards intended to protect information against unauthorized access, loss, misuse, or alteration. However, no website, cloud platform, email system, or Internet transmission can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and for promptly reporting suspected unauthorized access.
10. Privacy rights and choices
Depending on where you live and which laws apply, you may have rights regarding your personal information. These may include rights to request access, correction, deletion, or information about how personal information is used or disclosed. Rights can be subject to exceptions and verification requirements.
To submit a privacy request, contact hello@verqena.com. VERQENA may need to verify your identity before fulfilling certain requests.
11. Children’s privacy
VERQENA is designed primarily for organizations, employers, administrators, employees, and other authorized workforce users. The public website is not designed to solicit personal information directly from children.
If VERQENA later offers services specifically intended for minors, the applicable privacy requirements and notices should be reviewed before those services are launched.
12. Third-party services
VERQENA may contain links to or integrate with third-party services. Those third parties may have their own privacy policies and data practices. VERQENA does not control the independent privacy practices of third-party services.
13. Changes to this Privacy Policy
VERQENA may update this Privacy Policy as the platform, services, integrations, laws, or business practices change. When material changes are made, the “Last updated” date will be revised.
14. Contact us
For privacy questions or requests: